Approach
The fabric decides the method, not the other way round
This page sets out the thinking behind how visits are structured, and what that means for the results a reader can reasonably expect.
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Our foundation
The starting point for every visit is the same question: what is this fabric, and what does it need. Wool behaves differently from synthetic pile, leather differently from cotton upholstery, and no single process suits all of them equally well. Working this way takes more time at the start of a visit than skipping straight to cleaning, but it shapes every decision that follows — water temperature, pressure, and how long a room needs before it is dry again.
Philosophy and vision
There is a tendency in cleaning work to treat every job as the same job. A carpet is a carpet, a sofa is a sofa. In practice, the material underneath tells a different story each time. The vision here is simply to let that material set the terms — to identify it honestly, to be clear about what a treatment can and cannot do, and to leave a written note that helps the next round of care go more smoothly.
Core beliefs
Identification before treatment
A method chosen before the fabric is known is a guess. Identification takes a few minutes and changes the whole plan.
Drying is part of the job
A treatment that leaves a room too damp for days has not really finished. Drying time is planned, not left to chance.
Some marks stay
Certain stains — old ink, some oils — may leave a visible trace even after careful work. Saying so plainly matters more than a confident promise.
Written notes carry forward
What was found and what was done is written down, so the next visit — by us or anyone else — starts with better information.
Method sheet
| Fabric | Extraction method | Typical drying time | Not applied |
|---|---|---|---|
| Wool carpet | Cooler hot-water extraction, low pressure | 8–14 hours | High-heat drying, harsh alkaline agents |
| Synthetic carpet tile | Standard hot-water extraction | 4–6 hours | Prolonged soaking |
| Cotton and linen upholstery | Low-moisture extraction with fastness test | 3–5 hours | High-pressure extraction |
| Leather | Surface wipe treatment with leather-safe agents | 1–2 hours | Water extraction, steam |
| Synthetic suede | Dry-compatible cleaning with light moisture | 2–4 hours | Saturating liquid application |
Principles in practice
In the room, this means a visit rarely begins with a hose or a machine. It begins with a look, sometimes a touch, and a short conversation about how the piece is used. Only once the fibre is known does the method sheet come into play, guiding water temperature, pressure and expected drying time before anything is applied.
Mark guide
- Drink spills — respond well when treated soon after they occur.
- Ink — often lightens considerably but may leave a faint trace on light fabrics.
- Oil — can be reduced but sometimes leaves a shadow, particularly on wool.
- Pet accidents — respond well with prompt treatment; older, set-in cases may leave faint discolouration.
The human-centred approach
Every home and every piece of furniture carries its own history — a rug from a parent, a sofa that has seen a decade of daily use. The method sheet is a tool, not a substitute for paying attention to the specific piece in front of us and the person who lives with it.
Integrity and transparency
Pricing, scope, and what is and is not included are stated plainly on the offer pages, with no separate charge for identification or the written note.
Long-term thinking
A method that avoids over-treating a fabric supports how it holds up over years of ordinary use, not just how it looks the day of the visit.
What this means for a visit to your home
Expect a short conversation before any equipment comes out, a method chosen for the fabric in front of us, and a written note once the work is done.
Ask about a fabric